Shipping Policy
Effective Date: May 24, 2023
Thank you for shopping with mousxe. We are committed to delivering your order as quickly and safely as possible.
Please review our shipping policy carefully before placing your order.
1. Order Processing Time
Orders are typically processed within 1–5 business days after payment is confirmed.
Processing times may be longer during:
- Holidays
- Promotional events
- Peak shopping seasons
- New product launches
Orders are not processed on weekends or public holidays.
2. Shipping Time
Estimated shipping times vary depending on your location and shipping method selected at checkout.
Typical delivery estimates:
- United States: 7–15 business days
- Canada: 7–20 business days
- Europe: 7–20 business days
- Australia & New Zealand: 7–20 business days
- Other International Locations: 10–30 business days
Please note that shipping times are estimates and are not guaranteed.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package weight
- Shipping method
We may occasionally offer free shipping promotions on qualifying orders.
4. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 2–5 business days for tracking updates to appear.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country.
Customers are responsible for any customs charges or import taxes.
We are not responsible for delays caused by customs clearance procedures.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for:
- Lost packages due to incorrect addresses
- Delivery failures caused by incomplete information
- Additional shipping charges resulting from address corrections
If you notice an error in your shipping information, please contact us as soon as possible.
7. Lost or Delayed Packages
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first.
If you still need assistance, contact us at:
support@shark123.shop
While we will do our best to assist, we are not responsible for carrier-related delivery issues once the package has been shipped.
8. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the package and damaged item
- Description of the issue
We will review the case and provide an appropriate solution.
9. Shipping Restrictions
We reserve the right to refuse shipment to certain locations if shipping service is unavailable or restricted.
10. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
[mousxe]Email: [support@shark123.shop]
Website: [xiao.tenstowels.shop]